What is Primum Club?
Primum Club is Primum Pharma's official sales platform. Primum Club safely offers products that are leaders in their field and aim to solve dermatological and allergic problems, as well as the Blue Cap®, Glizigen®, and Retorna® brands, of which it is the Official Distributor in Turkey.
Are your products authentic?
Primum Club is an official sales site created and managed by Primum Pharma, the Official Distributor of Blue Cap®, Glizigen®, and Retorna® in Turkey. All products sold on our site are original.
How can I find out the expiration dates of the products?
The expiration dates of our products are written in the product description section.
Is there a generic equivalent to Blue Cap?
Blue Cap® draws its power from the Molecular Activation Technology (MAT) used in its production. Thanks to Molecular Activation Technology, Blue Cap® always shows maximum effect. It is the only brand used for problems such as itching, redness, flaking, dandruff, and oiliness produced with MAT and without cortisone.
Do your products contain cortisone?
Blue Cap® products help alleviate skin problems thanks to their corticosteroid-free formulas.
What skin problems do Blue Cap® products help with?
Blue Cap® products help alleviate skin problems such as itching, redness, scaling, dandruff, oiliness, and burning sensation.
What should I consider when choosing Blue Cap products?
If you need moisture, you should choose Blue Cap® Cream for localized areas like hands and face. For hairy and scalp areas like hair, beard, eyebrows, and large areas like arms, legs, and chest, you should choose Blue Cap® Foam Cream. If your skin feels oily and burning, you should choose Blue Cap® Spray for both hair and body. For barrier repair and itch control in body cleansing, you should choose Blue Cap® Shower Gel. For dandruff in hair, you should choose Blue Cap Shampoo®. If the dandruff in your hair is dry, you should use Blue Cap® Foam Cream along with Blue Cap® Shampoo. If the dandruff in your hair is oily, you should use Blue Cap® Spray along with Blue Cap® Shampoo.
What is Glizigen® and what is it used for?
Glizigen® is a product designed for genital hygiene and care. Thanks to the Glycyrrhizinic Acid it contains, it helps protect against viral infections.
What are the features of Retorna® Anti-Aging Cream?
Retorna® Anti-Aging Cream is an anti-wrinkle cream containing highly effective and patented ingredients. It shows its effect from the first moment and helps eliminate the effects of aging with regular use.
What are Minois Paris products and what are they used for?
Minois Paris products are made in France for mothers and babies/children. They contain natural and clean ingredients for sensitive skin, with an average of 98% natural content. With a range of purpose-designed products, Minois Paris offers a natural, effective, and emotional experience for mothers, babies, and children from birth onwards.
What are Collagen Up products and what are they used for?
Collagen Up products contain many minerals and vitamins, along with powerful antioxidants. The products are offered in sachets and bottles for practical use. Collagen Up products are designed to help you with anti-wrinkle effects, hair and nail support, holistic health, and digestive health.
What are Eva Maree products and what are they used for?
Eva Maree products offer purposeful products that should be in your face and body care routines to beautify your skin.
What are dermoscope products and what are they used for?
Dermoscope products contain many minerals and vitamins. While Dermoscope products help prevent hair loss, they intensely support new hair growth. Dermoscope products are gluten-free and paraben-free. They are manufactured in accordance with global standards and are GPM (Good Manufacturing Practice) certified.
Can people who have had a hair transplant use the Dermoscope® Hair Care Kit?
Individuals who have undergone hair transplantation can use the Dermoscope® Hair Care Kit. After the transplantation procedure, you can support new hair growth by using the Dermoscope® Hair Care Kit.
What payment methods are accepted at Primum Club?
Various payment methods such as credit cards and debit cards are accepted. You can shop securely with Primum Club, Shopify, and 3D Secure.
How can I be informed about discounts and campaigns at Primum Club?
By subscribing to our newsletter, you can be informed about campaigns.
How reliable are Primum Club products and services?
Primum Club is the official distributor in Turkey of the patented high-tech brands Blue Cap®, Glizigen®, and Retorna®, manufactured by Catalysis Spain in compliance with EU quality standards. The products are offered in their original packaging and produced in accordance with international health standards. All our products are stored in professional and global warehouses under safe and proper conditions. Our stock is regularly updated. Additionally, Primum Club provides a reliable shopping experience with a secure payment infrastructure and by prioritizing customer privacy.
How can I track my order?
You can track your orders via the Order Tracking tab in the menu area or through My Account>My Orders. Additionally, your order updates are sent to your email address instantly.
How can I contact Primum Club?
You can use the following methods to contact Primum Club: o Customer Service Phone: +90212 909 0117 o E-mail: bildirim@primumpharma.com • Customer service is available weekdays from 09:30 - 17:00. Customer service may not be available on official holidays. You can also reach us and ask your questions via the chat on our website. You can submit your questions via social media; you can submit your questions via the official social media accounts @primumclubcom, @bluecap_tr, @glizigen_tr and @retorna_tr on Instagram. However, it is recommended to contact us by phone or e-mail for a faster response. If you have any complaints, you can reach customer service by phone or e-mail.
How much is the shipping fee?
You have free shipping on all your orders.
Can we pay at the door?
There is no cash on delivery option, as we do not have an agreement for cash on delivery with shipping companies.
Which shipping companies do you work with?
We ship your orders with Hepsijet, Kolay Gelsin, DHL, and Aras Kargo.
When will my order arrive?
Orders placed before 13:30 (on business days) are shipped on the same day and are delivered within an average of 1-2 business days. Orders placed after 13:30 are shipped on the next business day and are delivered within an average of 1-2 business days.
What should I do if the product I purchased is damaged or incomplete?
You can notify us via email or phone. We will quickly take the necessary steps for an exchange without inconveniencing you.
How can I return the product I bought?
You can return the product you purchased within 14 days, provided that its packaging is unopened, its cap is unopened, and it is unused.
Can my delivery and billing addresses be different?
Yes, you can enter a different delivery and billing address at the address step before completing your order.
How can I track my order?
Once your order has been shipped, we will send you the tracking information via email.